Here is a message I got from AGCO after I explained I cashed out at a casino and the iGaming Ontario licensed casino said it was doing the withdrawal but then never took the money away from me. I did this twice and they didn’t take the money away from my account the casin says they have to process them manually then they will take the money away. They also didn’t do one as the casino said it was a duplicate withdrawal. So you have to open another case to reply to AGCO.
They are a joke and we need to take action against these places. As I have said many times iGaming Ontario is in business to sell licenses for a fee and you are no safer than playing at a non-licensed casino
Exp[lained this to AGCO and this is the reply I got from a not-reply email address
| Evan
Re: File Number:###### Here is the response to the complaint you have submitted: Hello We’re sorry to hear that you are experiencing issues with Pinnacle. The first step in resolving any player disputes is to ensure the Operator of your gaming site is aware of your complaint and provide them with the opportunity to address it. We encourage players to work directly with operators because it is the most expedient way to resolve your concerns. The operator has complete access to their system, gaming data and have processes in place to remedy your issues directly. For next steps, please contact the operator via their email address at customerservice@pinnacle.ca and allow them some time to review and address your complaint as outlined in your Terms & Conditions. For us to review your issue, it is imperative that players first follow the complaints procedure on the respective gaming sites. Once the dispute and complaints process has been completed and exhausted with the operator, Players are responsible to provide us with the following information: • Username and email used for the site We are happy to review each incident and help our players while adhering to the accepted dispute process on each of these operator’s sites. Regards,? Internet Gaming, Customer Service?
Alcohol and Gaming Commission of Ontario |
